課程大綱

課程資訊

課程名稱	組織行為 Organizational Behavior
開課學期	111-1
授課對象	管理學院管理學院企業管理碩士專班(GMBA)
授課教師	堯里昂
課號	GMBA7005
課程識別碼	749EM0150
班次
學分	3.0
全/半年	半年
必/選修	必修
上課時間	星期四A,B,C(18:25~21:05)
上課地點	管一102
備註	本課程以英語授課。GMBA晚間課程(ABC時段)上課時間為19:00-21:45。限GMBA班學位生總人數上限：40人

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課程概述	This course focuses on the various aspects of human behaviour in the organization. As such, it looks it is designed to highlight the fundamental concepts that define behaviour, methods for effective collaborations and decision making, as well as the structure of the organization and its change management approaches. This course is therefore designed to arm students with to reflect on and apply relevant knowledge that make will make them into better managers and leaders.
課程目標	After completing this course, students will be able: - Describe current understandings of organizational behaviour. - Be able to identify the building blocks that define the workplace settings. - Apply frameworks, tools, and concepts that can improve an organisations effectiveness for all internal stakeholders. - Better manage employees. - Manage organizational change from a managerial perspective.
課程要求	1. Attendance, Preparation and Participation This score is determined through in-class assessments of students’ participation in case discussions and class activities. Students will be asked to share their understanding of designated readings and cases with their teams, the professor, and the class. 2. Case Reflection Assignments For these analyses, please refer to the case studies of the assigned session and link what you have learned to your personal experience. This assignment should apply the theoretical concepts discussed in the preceding weeks and includes an element of experiential learning. These assignments are to: i) Assess your understanding of the course materials. ii) to demonstrate your ability to apply what you have learned to either an a) assigned cases or b) your own, real-life experience. iii) to demonstrate your unique capabilities as a leader. 3. Midterm — Organisational Issue and Leadership (Experiential Learning) For the midterm assignment, I would like you to take the position of manager or team leader in an organization. As a leader, you should take the initiative to: i) initiate a discussion with a group of your peers (classmates, co-workers, etc.) on issues affecting employees in your immediate (where you work) or intermediate (the broader industry of similar companies) workplace. ii) You should analyse these issues using the concepts and frameworks from class. iii) And Consider what managerial solutions you could apply to address them. iv) This assignment should be about 5-7 pages in length (Times New Roman, 12pnts, 1.5 spacing. Excluding Title Page, Addendums, and References.) v) Introduce this assignment to the class during the midterm week. 4. Final – Organisational Change and Performance (Case/Experiential) For this assignment, I would like you to form teams to assess an organization that a) has experienced organizational change or b) which experiences factors leading to organizational performance (please note that these two are not necessarily mutually exclusive). The assignment should: i) Include a general discussion outlining and explaining the issue under consideration. ii) Apply relevant theoretical models from the class, particularly those taught since the midterm, to explicate the issue. iii) Using a theoretical approach, also address probable solutions that can improve organizational performance (during the act of organizational change). iv) If the problem has already been addressed, explain how this was done and whether you think this was appropriate or not (Use the theoretical approaches discussed in class to perform this analysis). v) This final assignment should be about 10~15 pages in length (Times New Roman, 12pnts, 1.5 spacing. Excluding Title Page, Addendums, and References.). A minute of the meeting should accompany this assignment and should specify the role of each team member. Teams should present this assignment during the final week. All assignments have an individual and group component.
預期每週課後學習時數
Office Hours	另約時間備註： Meeting by appointment.
指定閱讀
參考書目
評量方式 (僅供參考)

課程進度

週次	日期	單元主題
Week 1	Sept 8	Introduction to Organisational Behaviour Recommended Readings: - How Great Companies Think Differently \| Harvard Business Publishing Education The first session provides an overview of the course and the key concepts. An opening case is used to provide students with a big picture of concepts that could be expected in subsequent sessions. • Introduction to the course • Disciplines that Contribute to the OB Field (Psychology, Social Psychology, Sociology, Anthropology) • Challenges and Opportunities in a changing workplace • Developing an OB Model • Distinguishing Characteristics of Great of Companies
Week 2	Sept 15	Attitudes & Emotions in the Workplace The second session explores the important role that emotions and attitudes play in workplace interactions, conflict management, and decision-making. • Job Attitudes and Behaviour • Emotions & Moods in the Workplace • Measuring Impact on Job Satisfaction • OB Applications of Emotions and Moods
Week 3	Sept 22	Personality Factors & Perceptual Processes This session takes a closer look at the role of diverse personalities, value formation, and the impact thereof on workplace Decision-Making. • Personality Frameworks • Personality and Situations • Values and Cultural Values • Perception & Decision-Making Case: Diversity and Inclusion in our Workplace \| About Verizon (1)
Week 4	Sept 29	Diversity, Inclusion, and Equity in the Workplace Recommended Reading: - Managing Multicultural Teams \| Harvard Business Publishing Education - Diversity and Inclusion in our Workplace \| About Verizon This session looks at the values brought to the business from diversity in the workplace. It also explores some of the common issues of discrimination that may culminate in workplace conflict. • Diversity • Discrimination • Effectively Managing Abilities • Implementing Diversity Management Principles Case: Diversity and Inclusion in our Workplace \| About Verizon (2)
Week 5	Oct 6	Basic and Applied Motivation Recommended Readings: - Microsoft Study: Meetings Shorter, Hours Longer During Pandemic (businessinsider.com) - WorkLab: Vital facts about the future of work. (microsoft.com) - How Microsoft is enabling its employees to work remotely with Microsoft Teams - Inside Track Blog Motivations are both internally and externally sourced and affect the degree to which employees contribute to the effectiveness of the organisation and in an online world is also increasingly likely to affect the public image of the organisation. This session looks closer at: • Classical Theories of Motivation • Contemporary Theories • Motivating by Job Design • Company Culture and Value Alignment Case: Microsoft Work-from-Home: Motivating Employees in a Remote Working Situation Assignment Due: Case Reflection 1
Week 6	Oct 13	Group Behaviour & Effective Teams The next session explores group behaviour, and the role of temporary and permanent teams. Particularly, this session looks at: • Groups and Group Identity • From Groups to Teams Case HBR: MoLex: Leading a Technology Start-Up in a Fast-Changing Environment \| Harvard Business Publishing Education (1)
Week 7	Oct 20	Leading Global Teams Building on the previous session, this session recognises that teams are increasingly multinational, and no longer situation in physical context as online employment opportunities are set to become a norm post-Covid. This session subsequently looks closer at: • Characteristics of Multi-National Teams • Leading online • The Risks and Opportunities of Culture
Week 8	Oct 27	Characteristics of Leadership Recommended Readings: - What Makes a Leader? (Harvard Business Review Classics) \| Harvard Business Publishing Education This session looks at the role of leaders, characteristics, and their different roles in an organisation: • What is Leadership? • Classical and Contemporary Theories • Models of Responsible Leadership • Challenges to Understanding Leadership Case HBR: Google's Project Oxygen: Do Managers Matter? \| Harvard Business Publishing Education
Week 9	Nov 3	Midterm
Week 10	Nov 10	Organization Structure & Design With what we understand about individuals and groups in an organisation, this session looks at the organising structure and design that defines an organisation: • The organisational Structure • Common Organisational Frameworks • Determinants of an Organisational Structure Case HBR: Satya Nadella at Microsoft: Instilling a Growth Mindset \| Harvard Business Publishing Education (1)
Week 11	Nov 17	Creating and Maintaining Organizational Culture A successful organisation is more than just a structure. This session looks at the importance of establishing and managing an organisational culture: • What is Organisational Culture? • Culture: Functions and Issues • Creating and Sustaining Cultures • Downsizing: Making a Leaner Organisation Case HBR: Satya Nadella at Microsoft: Instilling a Growth Mindset \| Harvard Business Publishing Education (2)
Week 12	Nov 24	Organizational Change & Stress Recommended Readings: - Organizational Behavior Reading: Leading Organizational Change \| Harvard Business Publishing Education Organisations are frequently in a state of change. While this may at times be in response to external stimuli, it may also be a deliberate effort by management to affect positive change: • Change • Approaches to Managing Organisational Change • Creating Culture for Change Case HBR: Satya Nadella at Microsoft: Instilling a Growth Mindset \| Harvard Business Publishing Education (3)
Week 13	Dec 1	Power, Politics & Ethics in the Workplace With an understanding of different leadership characteristics and models, it is also important to understand that the workplace is characterised by the exercise of influence and power: • Understanding Power and Leadership • Dependence: The Key to Power • Power Tactics • How Power Affects People • Causes and Consequences of Political Behaviour in the Workplace • Ethical Guidance for Organisational Decision Making Case HBR: Performance Management at Vitality Health Enterprises, Inc. \| Harvard Business Publishing Education (1)
Week 14	Dec 8	Performance Appraisal This session focuses on Giving and Receiving Feedback in the workplace. Performance appraisal is a tool for professional development, motivation, and conflict management. • Appraisal Systems • Procedural justice principles • Psychological barriers to giving and receiving feedback Case HBR: Performance Management at Vitality Health Enterprises, Inc. \| Harvard Business Publishing Education (2)
Week 15	Dec 15	Skills for Effective Workplace and Conflict Negotiation Recommended Readings: - Organization Behavior Reading: Negotiation \| Harvard Business Publishing Education Organisations experience frequent sources of conflict, both internal and external. Internally, employees may experience misunderstandings or incompatibility. Both Internally and Externally, change may cause growing levels of stress. This session looks at conflict resolution in the workplace, and the process of dispute management: • Definition of a Conflict • Process of a Conflict • Negotiations Process • Persuasive Functions of Communication • Models on cognitive biases and heuristics (e.g., availability bias, confirmation bias, anchoring) Case HBR: Just Trying to Help (HBR Case Study) \| Harvard Business Publishing Education (1)
Week 16	Dec 22	Final Presentations Final Projects Due